Case Support | Manawatu
- Opportunity to showcase your excellent communications skill
- Bring your administrative expertise to help improve safety of the vehicles on New Zealand's roads
- Join a high performing team in a fast-paced environment
- Palmerston North Location
Ko wai mātou | About us
At Waka Kotahi NZ Transport Agency, it all starts with our people. The organisation's performance and success depends on the people who choose to make this a great place to work and make a difference for Aotearoa. Waka Kotahi has a strong future focus, understanding that new technologies and changing expectations mean the transport system we know today will not be the one we deliver in ten years time.
As the lead regulator for land transport our purpose is to ensure that the system is safe, efficient, effective and operates in the public interest. Safety is a top priority for Waka Kotahi and we, as the Regulatory Services group, aim to improve safety and reduce the risk of harm by being a firm and fair real-world regulator applying principles of good practice grounded in Te Ao Maori - Whakapono (Integrity), Manaakitanga (Caring for people), Whanaungatanga (Relationships) and Kotahitanga (Unity). Being a real-world regulator means we take a systems view that is focused on improving safety outcomes and reducing harm, we work to understand why people behave the way they do and are pragmatic in how we respond, we encourage and educate to support people to comply and enforce compliance when necessary.
We encourage you to explore our regulatory strategy Tu Ake, Tu Maia - Stand Up, Stand Firmto learn more about our path to becoming a responsive regulator for the real world.
What we do has a direct impact on road safety as well as in many cases, the livelihood of the customers with whom we work.
Te Whiwhinga mahi | The opportunity
In the Case Support role, you will assist the Provider Licensing team, who are responsible for assessing Inspecting Organisation and Vehicle Inspector applications. You will perform administrative tasks that support the team and help make decisions.
A typical day in this role will see you carrying out administrative tasks, reviewing and auditing applications and responding to inquiries where appropriate. You will process applications with attention to detail and have a future focus on building your capabilities to support other activities as appropriate within the team which will include being able to offer first level accurate advice to applicants when required.
You will be part of a supportive, high performing and fun, loving team, who work together to deliver awesome results. As a customer focused person with great communication skills and an eye for detail, we will value you for your team approach, and your focus on providing great administrative delivery.
Ko koe tēnei | About you
To be successful in this role, you will bring:
- Proven customer service experience
- First-rate administrative experience
- Excellent oral and written communication skills
- The ability to navigate multiple software systems
- Excellent attention to detail
- The ability to work autonomously and seek guidance when needed
- Good judgement and balanced decision-making skills
- The ability to identify, promote and/or implement areas for improvement to current processes, procedures and/or customer needs
- Excellent time management skills with the ability to work well under pressure and manage conflicting work priorities.
Rā Katinga | Applications close: Friday 6 August 2021
Please note that we may begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time
For a copy of the position description: www.nzta.govt.nz/careers
For further information, email: firstname.lastname@example.org
To be considered for this position you must have a legal right to live and work in New Zealand.
NZ Transport Agency is an equal opportunity employer (EOE). At the Agency we recognise the importance of diversity and inclusion and are committed to providing a working environment that embraces these values. Please do let us know if you need any support or have any access requirements that will help you through the recruitment process.
Case Support VDL REG PD July 2021 (002) (002).pdf (PDF, 244KB)
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